Privacy Policy

1. Information We Collect

Personal Information

When you use SendAHandyman, we collect information you provide directly, including:

• Name, email address, phone number, and postal address
• Property address and access details for service appointments
• Payment information (processed securely through Stripe)
• Photos and descriptions of your handyman tasks
• Communication records and service preferences

Technical Information

We automatically collect certain technical information, including:

• IP address, browser type, and operating system
• Website usage data and analytics
• Device identifiers and mobile app usage data
• Location data (when you enable location services)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our handyman services
• Process payments and manage your account
• Match you with qualified handyman professionals
• Send service updates, confirmations, and notifications
• Respond to customer service requests and support needs
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and resolve disputes

3. Information Sharing

We may share your information in the following circumstances:

Service Providers

• Qualified handyman professionals to complete your requested services
• Payment processors (Stripe) for secure payment handling
• Communication services for SMS and email notifications
• Analytics providers to improve our services

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and limiting access to personal information to authorized personnel only.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

8. Children's Privacy

SendAHandyman is not intended for use by children under 18. We do not knowingly collect personal information from children under 18. If we discover such information has been collected, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: