Terms of Service

1. Acceptance of Terms

By accessing or using SendAHandyman ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Service. These Terms apply to all users of the Service, including customers and service providers.

2. Description of Service

SendAHandyman is a platform that connects customers with qualified handyman professionals for home maintenance and repair services. Our services include:

• Matching customers with vetted handyman professionals
• Processing payments for services
• Providing customer support and service coordination
• Facilitating communication between customers and service providers

3. User Accounts and Registration

To use certain features of our Service, you must provide accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring your contact information remains current

4. Booking and Payment Terms

Service Requests

• All service requests are subject to technician availability
• Pricing is determined based on task complexity, timing, and location
• Same-day and evening services include applicable premiums
• Estimates are provided for informational purposes; final pricing may vary based on site conditions

Payment

• Payment authorization is required at booking to secure your appointment
• Final charges are processed after service completion and confirmation
• Additional charges may apply if work scope changes are approved on-site
• All payments are processed securely through Stripe

Cancellations and Refunds

• You may cancel your booking anytime before work begins at no charge
• Cancellations after work has started are subject to charges for completed work
• Refunds are processed within 5-7 business days
• Emergency cancellations due to weather or safety concerns may be rescheduled without penalty

5. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about your service needs
• Ensure safe access to your property for service providers
• Supply all necessary materials, fixtures, and hardware unless otherwise specified
• Be present or arrange for authorized access during scheduled service times
• Treat service providers with respect and professionalism
• Report any issues or concerns promptly

6. Service Provider Standards

All SendAHandyman service providers are:

• Background checked and vetted
• Insured for liability coverage
• Required to follow safety protocols and best practices
• Expected to communicate professionally and clearly
• Authorized to request approval for any scope changes before proceeding

7. Limitations and Disclaimers

Service Limitations

SendAHandyman does not provide:

• Major electrical work requiring permits or rewiring
• Plumbing work beyond simple fixture replacements
• Structural modifications or load-bearing work
• Roofing, HVAC installation, or other specialized trades
• Emergency services outside normal business hours

Warranty and Liability

• We provide a 30-day warranty on workmanship for completed services
• Warranty does not cover damage due to normal wear, misuse, or external factors
• Our liability is limited to the cost of the original service
• We are not responsible for pre-existing conditions or hidden damage

8. Prohibited Uses

You may not use our Service to:

• Violate any applicable laws or regulations
• Request illegal or unsafe work
• Harass, abuse, or discriminate against service providers
• Provide false or misleading information
• Attempt to bypass payment systems
• Use the platform for commercial purposes without authorization

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Dispute Resolution

If you have concerns about our services:

1. Contact our customer service team first to resolve the issue
2. We will work in good faith to address legitimate concerns
3. Unresolved disputes may be subject to mediation or arbitration
4. Legal proceedings are governed by the laws of Florida

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated by posting updated Terms on our website with a new "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

12. Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.

13. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

14. Contact Information

For questions about these Terms of Service, please contact us: